FAQs

Here you will find more information on how hya! works and what to do if you experience difficulties.

What is hya! ?

hya! is a calling app that allows two-way calling at great low rates and free messaging.

We developed this app to make it easier to communicate with loved ones back home.

hya! works by loading credit onto your app in order to make calls. Messaging is free. There are a number of different ways to purchase credit including:
– hya! app
– online

What is different about hya! ?

hya! allows customers to call any number worldwide. With many other apps, you can only make calls when both parties are using the app. hya! is different and more flexible in this way.

hya! is also different in the way it allows customers to add credit. You can purchase credit through hya! or online.

You can also transfer credit from your balance to another user, all you need is their mobile number.

Who can download hya! ?

Anyone that uses an Android or Apple smartphone can download hya! It will also work on tablets, but please note a phone number is needed to activate the service.

How can I download hya! ?

Just search for “hya!” on the Play Store (for Android devices) or App Store (for Apple devices)


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Upon downloading, you will be asked to enter your phone number. You need to do this so that a verification code can be sent to you by SMS.

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Once downloaded, please be sure to accept all permissions so that you are getting an optimum service.

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View our easy ‘How To Download’ video here

Who can I call using hya! ?

You can call any number wherever they are in the world using hya!

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You can also use the dialpad within hya! to dial a phone number.

Call Pack Users : If you have purchased a Globe or Smart call pack (weekly or monthly) you will only be able to make calls to the network you have chosen as a call pack.

Where can I find the call rates ?

Our rates are exceptionally low worldwide. Please click here for our most up to date rates.

How do I send a message ?

At the moment, the only way to send a message is if both parties have hya! downloaded onto their smartphone and a data connection.

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How much does it cost to send a message ?

The hya! messaging service is free and must be sent from hya! to hya!

Where can hya! credit vouchers be purchased from?

Credit vouchers can be purchased from:

– hya! app

– Online

Credit vouchers are available in the following denominations online: $15, $30
And via the app: $9.99, $19.99, $39.99 and $99.99

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How do I load a hya! credit voucher ?

iOS:
1. Go to the Home page within the hya! app
2. Select ‘Payment’
3. Select ‘Voucher’,
4. Enter the 16 digit PIN & confirm

Android:
1. Go to the Home page within hya! app
2. Select ‘Payment’
3. Select ‘Voucher’,
4. Enter the 16 digit PIN & confirm
Once you have added credit, you will be able to purchase one of our Call Plans to call your loved ones.

What is the difference between Call Packs and Prepaid Credit?

You can buy a weekly or monthly Call Pack to the Philippines and can choose between Globe and Smart.

You can also buy PAYG credit available in $15 and $30 denominations.

Globe and Smart Call Packs

Globe 30 day call pack:

– 2000 minutes
– 30 days usage
– Call up to 5 Globe PH numbers
– $22 for 30 days

Smart 30 day call pack:

– 2000 minutes
– 30 days usage
– Call up to 5 Smart PH numbers
– $22 for 30 days

Globe 7 day call pack:

– 500 minutes
– 7 days usage
– Call up to 5 Globe numbers
– $10 for 7 days

Smart 15 day call pack:

– 500 minutes
– 15 days usage
– Call up to 5 Smart PH numbers
– $10 for 15 days

Can I call other networks other than Globe in PH?

If you are using your prepaid credit, then you can call any number worldwide.

If you have purchased either of the Globe or Smart call packs, then you can only use these plans to dial Globe or Smart Philippine numbers. If you’d like to call outside of your package, then the call will dial but you will be charged from your prepaid credit balance.

Can I buy a Globe call pack and a Smart call pack at the same time?

Yes you can, as long as you have enough available balance you can buy both call packs together. They will both work at the same time.

What is a Balance Transfer?

Balance Transfer is where you can transfer credit from your Balance to another user, all you need is their mobile number and sufficient credit on your account. You can do this by clicking on

1. Home
2. Click on ‘Payment’
3. Click on ‘Balance Transfer’
4. Enter in the ‘Target User’s Mobile number’ or click on the + symbol and select them from your phone book
5. Enter in the amount you would like to send them
6. Press Confirm

The amount will be deducted from your balance and the other user will then have this credit adding onto their balance.

Can I call any number within my call pack?

You can call a Smart number from your Smart pack, however you cannot call a Smart number using the minutes from a Globe pack. If you have purchased a Globe pack and are wanting to call a Smart number you will be charged from your prepaid credit balance.

The same applies if you want to call a Globe number from your Smart pack. To call a Globe number, you need to have a Globe pack.

Do I have to be in Philippines to download hya! ?

hya! can be downloaded from anywhere. All that is required is a WiFi or data connection. Simply visit the App Store (for Apple phones) or Google Play (for Android phones) and search for ‘hya!’. Once found, click on ‘Install’ and follow the instructions.

Will hya! still work if I change my SIM Card or phone?

If hya! is re-installed at any point on any device using a different phone number, you will be creating a new account.

If you change SIM, but keep the same phone, hya! will still work and be available. It will just use the original number that was used to create the account. This won’t affect your services.

Who do I contact if I need to speak with someone?

If you’d like to speak to someone please email us

Email

hya@hyaapp.com

Need more help? Get in touch with the hya! Support Team where we will be happy to help you.