FAQs

Here you will find more information on how hya! works and what to do if you experience difficulties.

What is hya! ?

hya! is a calling app that allows two-way calling at great low rates and free messaging.

We developed this app to make it easier to communicate with loved ones back home.

hya! works by loading credit onto your app in order to make calls. Messaging is free. There are a number of different ways to purchase credit including:
– via app,
– online at www.lazada.com/ph
– local distributors.

What is different about hya! ?

hya! allows customers to call any number worldwide. With many other apps, you can only make calls when both parties are using the app. hya! is different and more flexible in this way.

hya! is also different in the way it allows customers to add credit. You can purchase credit through hya! or if you are in PH, just visit www.lazada.com/ph. You have the option of selecting $10, $20, $40 and $100. Vouchers are delivered to your door and you can pay cash on delivery.

You can also transfer credit from your balance to another user, all you need is their mobile number.

Who can download hya! ?

Anyone that uses an Android or Apple smartphone can download hya! It will also work on tablets, but please note a phone number is needed to activate the service.

How can I download hya! ?

Just search for “hya!” on the Play Store (for Android devices) or App Store (for Apple devices)


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Upon downloading, you will be asked to enter your phone number. You need to do this so that a verification code can be sent to you by SMS.

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Once downloaded, please be sure to accept all permissions so that you are getting an optimum service.

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View our easy ‘How To Download’ video here

Who can I call using hya! ?

You can call any number wherever they are in the world using hya!

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You can also use the dialpad within hya! to dial a phone number.

Pack Users : If you have purchased any of the packs (weekly or monthly) you will only be able to make calls to numbers that are permitted within your purchased package.

Where can I find the call rates ?

Our rates are exceptionally low worldwide. Please click here for our most up to date rates.

How do I send a message ?

At the moment, the only way to send a message is if both parties have hya! downloaded onto their smartphone and a data connection.

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How much does it cost to send a message ?

The hya! messaging service is free and must be sent from hya! to hya!

Where can hya! credit vouchers be purchased from?

Credit vouchers can be purchased from:

– Philippines

– www.lazada.com.ph

– Worldwide

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– Within hya! app

Visit the ‘Payment’ section

Credit vouchers are available in the following denominations online and via the app: $10, $20, $40 and $100

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How do I load a hya! credit voucher ?

iOS:
1. Go to the Home page within the hya! app
2. Select ‘Payment’
3. Select ‘Voucher’,
4. Enter the 16 digit PIN & confirm

Android:
1. Go to the Home page within hya! app
2. Select ‘Payment’
3. Select ‘Voucher’,
4. Enter the 16 digit PIN & confirm
Once you have added credit, you will be able to purchase one of our Call Plans to call your loved ones.

What is the difference between UNLI Call Packs and Prepaid Credit?

There are 2 credit types:
a) Globe and Smart Call Packs (Weekly or Monthly)
b) Prepaid Credit Vouchers

a) Globe and Smart Packages (Weekly or Monthly)
Globe UNLI 7 day Package: The UNLI Weekly Call Pack offers you unlimited calls for 7 days to up to 5 Globe PH numbers – $9.99 for 7 days
Globe UNLI 30 day Package: The UNLI Monthly Call Plan offers you unlimited calls for 1 calendar month to up to 5 Globe PH numbers – $19.99 for 30 days
Smart 15 day Package: This Call Plan offers you 500 minutes of calls for 15 days to an unlimited number of Smart PH numbers – $9.99 for 15 days
Smart 30 day Package: This Call Plan offers you 2000 minutes of calls for 1 calendar month to an unlimited number of Smart PH numbers – $19.99 for 30 days
To purchase any of the Call Packs, you will need to ensure you have credit on your account.
For example, if you wish to purchase a Globe UNLI Monthly Package – $19.99, firstly you will need to load a $20 Credit Voucher. Once you have credit on your account, you may then purchase your Monthly UNLI Package from the ‘Packages’ section. You may also purchase both a Globe UNLI 30 day package and Smart 30 day package as long as you have the available credit.

b) Prepaid Credit Vouchers
These are available in $10, $20, $40 and $100 denominations, depending on where you are buying from.
With Prepaid credit, you can call any number worldwide.

Can I call other networks other than Globe in PH?

If you are using your prepaid credit, then you can call any number worldwide.

If you have purchased either of the Globe or Smart packages, then you can only use these plans to dial Globe or Smart Philippine numbers. If you’d like to call outside of your package, then the call will dial but you will be charged from your prepaid credit balance.

Can I buy a Globe Pack and a Smart Package at the same time?

Yes you can, as long as you have enough available balance you can buy both packages together. They will both work at the same time.

What is a Balance Transfer?

Balance Transfer is where you can transfer credit from your Balance to another user, all you need is their mobile number and sufficient credit on your account. You can do this by clicking on

1. Home
2. Click on ‘Payment’
3. Click on ‘Balance Transfer’
4. Enter in the ‘Target User’s Mobile number’ or click on the + symbol and select them from your phone book
5. Enter in the amount you would like to send them
6. Press Confirm

The amount will be deducted from your balance and the other user will then have this credit adding onto their balance.

Can I call any number within my package?

You can call a Smart number from your Smart pack, however you cannot call a Smart number using the minutes from a Globe package. If you have purchased a Globe pack and are wanting to call a Smart number you will be charged from your prepaid credit balance.

The same applies if you want to call a Globe number from your Smart pack. To call a Globe number, you need to have a Globe pack.

Do I have to be in Philippines to download hya! ?

hya! can be downloaded from anywhere. All that is required is a WiFi or data connection. Simply visit the App Store (for Apple phones) or Google Play (for Android phones) and search for ‘hya!’. Once found, click on ‘Install’ and follow the instructions.

Will hya! still work if I change my SIM Card or phone?

If hya! is re-installed at any point on any device using a different phone number, you will be creating a new account.

If you change SIM, but keep the same phone, hya! will still work and be available. It will just use the original number that was used to create the account. This won’t affect your services.

Who do I contact if I need to speak with someone?

If you’d like to speak to someone please email us

Email

hya@hyaapp.com

Need more help? Get in touch with the hya! Support Team where we will be happy to help you.