Here you will find more information on how hya! works and what to do if you experience difficulties.

What is hya! ?

hya! is a calling app that allows calls to the Philippines at great low rates.

We developed this app to make it easier to communicate with loved ones back home.

hya! works by loading credit onto your app in order to make calls. There are a number of different ways to purchase credit including:
– online via the website
– hya! app

What is different about hya! ?

hya! is different to other apps as the hya! user can call any number worldwide – the family member being called does not need to have hya! downloaded.

hya! allows customers to call any number worldwide.

hya! is also different in the way it allows customers to add credit. You can purchase credit through hya! app or online through the website.

You can also transfer credit from your balance to another user, all you need is their mobile number.

Who can download hya! ?

Anyone that uses an Android or Apple smartphone can download hya! It will also work on tablets, but please note a phone number is needed to activate the service.

How can I download hya! ?

Just search for “hya!” on the Play Store (for Android devices) or App Store (for Apple devices)

Upon downloading, you will be asked to enter your phone number. You need to do this so that a verification code can be sent to you by SMS.

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Once downloaded, please be sure to accept all permissions so that you are getting an optimum service.

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View our easy ‘How To Download’ video here

Who can I call using hya! ?

You can call any number worldwide using hya!

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You can also use the dialpad within hya! to dial a phone number.

Call Pack Users : If you have purchased a Globe call pack (weekly or monthly) you will only be able to make calls to the network you have chosen as a call pack.

Where can I find the call rates ?

Our rates are exceptionally low worldwide. Please visit hya! app and click on ‘More’ and then ‘Rates’

How do I send a message ?

At the moment, the only way to send a message is if both parties have hya! downloaded onto their smartphone and a data connection.


How much does it cost to send a message ?

The hya! messaging service is free and must be sent from hya! to hya!

How do I load a hya! Globe pack ?

1. Go to the Home page within the hya! app
2. Select ‘Payment’
3. Select ‘Voucher’,
4. Enter the 16 digit PIN & confirm

1. Go to the Home page within hya! app
2. Select ‘Payment’
3. Select ‘Voucher’,
4. Enter the 16 digit PIN & confirm

What is the difference between Call Packs and Prepaid Credit?

You can buy a 1 day or monthly Call Pack to the Philippines

Globe Call Packs

Globe 30 day call pack:

– 2000 minutes
– 30 days usage
– Call up to 5 Globe PH numbers
– $22 for 30 days

Globe 7 day call pack:

– 500 minutes
– 7 days usage
– Call up to 5 Globe numbers
– $10 for 7 days

Can I call other networks other than Globe in PH?

If you are using your prepaid credit, then you can call any number worldwide.

If you have purchased either of the Globe call packs, then you can only use these plans to dial Globe Philippine numbers. If you’d like to call outside of your package, then the call will dial but you will be charged from your prepaid credit balance.

What is a Balance Transfer?

Balance Transfer is where you can transfer credit from your balance to another user, all you need is their mobile number and sufficient credit on your account. You can do this by clicking on

1. Home
2. Click on ‘Payment’
3. Click on ‘Balance Transfer’
4. Enter in the ‘Mobile number’, ‘Amount’ and ‘Password’ (Password is the 4 digit code received by SMS at sign-up)
5. Enter in the amount you would like to send.
6. Press Confirm

The amount will be deducted from your balance and the other user will then have this credit adding onto their balance.

Click here to watch our step by step video

Can I call any number within my call pack?

If you have purchased a Globe pack and are wanting to call a Smart number you will be charged from your prepaid credit balance.

To call a Globe number, you need to have a Globe pack.

Do I have to be in Philippines to download hya! ?

hya! can be downloaded from anywhere. All that is required is a WiFi or data connection. Simply visit the App Store (for Apple phones) or Google Play (for Android phones) and search for ‘hya!’. Once found, click on ‘Install’ and follow the instructions.

Will hya! still work if I change my SIM Card or phone?

If hya! is re-installed at any point on any device using a different phone number, you will be creating a new account.

If you change SIM, but keep the same phone, hya! will still work and be available. It will just use the original number that was used to create the account. This won’t affect your services.

Who do I contact if I need to speak with someone?

If you’d like to speak to someone, for the quickest response please contact us via Facebook Messenger:


Alternatively, please email us at:



Need more help? Get in touch with the hya! Support Team where we will be happy to help you.